Outsourcing non-core business processes has the potential to enable organizations to reduce operating costs, optimize resources, focus on business objectives and improve customer loyalty. The challenge is to find the right partner who can – and will – deliver quality, reliable services you require to build relationships.
Lower your acquisition cost and increase revenue by supplementing field sales and online marketing with Havenlink’s telesales force.
We will call your business or consumer prospects and sell them your product or service.
Sales recovery. We will save those customers you can’t afford to lose.
In addition to generating sales for you, we will gather and provide you with timely and invaluable feedback direct from your target market that you may consider when evaluating and designing your product and marketing strategies. You will have access to data about competitor’s offers, customer needs, customer purchases and customer complaints.
We have the capability and systems necessary to run your telephone research requirements. We will provide you with professional and honest surveys that will consistently deliver fair and un-biased results. Our predictive dialer interacts with web hosted CATI systems providing efficient data collection that may be customized to suit your needs.
We provide periodicals class qualification and re-qualification using long form and short form surveys that are BPA compliant. Reports are customized according to your standards and submitted as required.
We will pre-qualify your sales leads thereby shortening your sales cycle. By the time the lead is in your hands, you can devote your energies to closing the deal.
Working with your existing list, we will contact every lead quickly and inexpensively to qualify the prospects and leverage the time of your sales team of closers. We can also provide extensive details with those qualified leads to prepare your sales representatives to have a productive first contact.
Maximize highly specialized and valuable manpower resource. Our sales representatives will only transfer qualified and interested individuals directly to your internal sales team, who are more experienced with closing the deal.
Our representatives will do the tedious task of calling your leads and set qualified appointments that is convenient for your customer and your sales representative. This allows your team to focus on the all important task of closing the sale.
This is an often neglected but important part of building customer satisfaction and loyalty. After a sale is made, customers need a telephone call to help develop a warm and good relationship. This is sometimes also called a “welcome call.”